Re: Want to disable time out session for Help Technician in Solarwinds WHD.
I would recommend enabling the "Disable Tech Session Timeouts for Open Windows" option under General>Authentication.This way, as long as they keep an active instance/tab of WHD open, it will not...
View ArticleHow do I copy an existing ticket already in Web Help Desk?
How do I copy an existing ticket already in Web Help Desk? We want to create a ticket, save the ticket and then copy the ticket changing some fields
View ArticleRe: Web Help Desk 12.2 Won't edit existing FAQ's that had any kind of formatting
We have also encountered this issue, jmcsparin...we have not found any work-arounds yet.It is indeed linked directly to formatting; we have no issues with plain text FAQs. Update Feb 4, 2015:SolarWinds...
View ArticleRe: How do I copy an existing ticket already in Web Help Desk?
Hi,If you're performing the same task over and over you could try using quick tickets to create templates?Alternatively read-out the ticket use the REST API and then create a new ticket from...
View ArticleLook whats new in the store!!!
Looks what new!! Sunglasses, Water Gun, Basketball Hoop, the I.m too Exsy T-Shirt, a Solarwinds Lab Coat T-Shirt, Foam Hat and Hammer! https://thwack.solarwinds.com/store I have already placed my...
View ArticleRe: Powershell rest api update custom field
Ha! Battling is the term to use with the rest api that's for sure!We do exactly what you're trying to do with our custom written Job management program. The relevant bits from my post on this (API...
View ArticleRe: How do I copy an existing ticket already in Web Help Desk?
I will look at the quick tickets tho, ..... some times we send two people out for a ticket, a move for example or cable run. We create the first ticket for the first tech, we would like to take the...
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Re: PCI Compliance - Logging
Sounds like you're looking for a SIEM solution like the Log and Event Manager. Among other things, it would centralize your logs, provide a means for searching and reporting on the logs, provide...
View ArticleRe: How to create a daily ticket report in WHD
That is as close as I know how to get you with the built in reports, it takes that last click and then a view in WHD.I think you will need to get back in to Crystal Reports or other tool for exactly...
View ArticleRe: Renaming Network Topology server help...
The Solarwinds License might get affected when renaming the server name. It is safer to to park the license first to avoid further problems. How Do I Use License Manager to park...
View ArticleRe: ACL Editor Errors after uploading a change and selecting another ACL to edit
Hi cateyes033, can you post a screenshot of the error that your are receiving?
View ArticleRe: Renaming Network Topology server help...
Like airsun said, you will want to deactivate the license prior to the IP change. One other thing to keep in mind is that you have have to allow queries for the new IP, if you are using SNMP for mapping.
View ArticleRe: Modifying values in Orion.CustomPropertyValues?
No, this is not currently supported. I opened a feature request for it: #402385.
View ArticleRe: ping button does not work (VM enviroment)
Do you got an error when clicking the Ping button? or just nothing is happeining?
View ArticleRe: Re: SDK Installation and the global assembly cache
I don't know of any publicly available DLL wrapper for the service reference. However, Michael Halpin published a PowerShell module with some higher-level functionality. See PowerShell Module based on...
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Re: Better SDK than 1.10 for Orion Platform 2014.1.0, NCM 7.3, NPM 10.7, NTA...
The current SDK should work fine with those product versions. In another thread you posted some detail about the connection failure. Let's continue the discussion over there.
View ArticleRe: Java 7 to Java 8 Upgrade Package
To be sure, it's not the package that is causing this malady, but specifically a defect in the installer itself as published by Oracle. Hopefully it's an isolated defect in this release and will not...
View ArticleRe: Bandwithd Diferenciation
I have another questions regarding MIBs Hello All, I am new to Orion , but recently I have a couple load balancers I was trying add onto Orion to be monitor and kept getting "Node does not...
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