We have it set up to text all 5 of us anytime a ticket with the status of "Urgent - Will Page All of IT" comes in, but we use the free Android Klaxon app so that the audible alarm only goes off for the person who is on call. We've used this system with WHD for 4 years, and it works great. It would be nice to manage it centrally within WHD, but not necessary for us.
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