- SLA to resolution for the customer 16 min
1. the ability of technical to resolution within 10 minutes
2. send and receive to the ticket 5 minutes
total we use 15 min
- how to set polling interval ? default 2 minutes, total 17 minutes is over SLA to resolution for the customer.
- Can we set polling interval to 1 minute? have any effect to manager and agent? and
- Can we set polling interval to 5 minute? have any effect to manager and agent?
Remark : manager is snmp polling
agent is snmp traps