SolarWinds NPM has a very user-friendly gui. There are a lot of tuneable items, to fine-tune your (network) monitoring to your wishes. Also the out-of-the-box installation is very fast. If you ask for the most annoying thing / what should be improved first, is in my opinion the "cripple" handling of snmp-traps, and integration / tuning of these traps in the NPM database. Now we have to do this by inserting items in the alert table of the NPM database, as an action on a snmptrap. Building this is very time-consuming and prone to errors. For me, the fault handling proces is the core-business of a NPM system. I was hoping for improvement of the snmp trap handling, instead of this, new features are introduced in NPM 11.0, like deep packet inspection. We would appreciate that more priority had been given to improvement and solving of current issues. Please don't see it as negative critic, you asked what possibly could be improved. Every day again, we like to work with SolarWinds NPM / NCM /NTA !!