Hi,
I have an issue with one of the alerts that I have setup in Advanced Alert Manager on our Orion main core server. The alert is being triggered like it should as I can see the alert in the Orion web console, but it doesn't end up in Alert Central. All my other alerts that are triggered end up in Alert Central. I have checked "Automatically share alert data with other Solarwinds products and subscribers" under the Alert Sharing tab. The particular alert is checking if any hardware sensor on the node has Error as status.
Below is the trigger query for the alert.
| Trigger query |
|---|
| SELECT DISTINCT APM_HardwareSensorAlertData.HardwareSensorID AS NetObjectID, APM_HardwareSensorAlertData.SensorDisplayName AS Name FROM Nodes INNER JOIN APM_HardwareSensorAlertData ON (Nodes.NodeID = APM_HardwareSensorAlertData.NodeId) WHERE ( (APM_HardwareSensorAlertData.SensorOriginalStatus = 'Error') AND (Nodes.Mute_Alerts = 0) AND (Nodes.SLA = 'Critical') AND ( (Nodes.Vendor = 'Windows') OR (Nodes.Vendor = 'VMware Inc.')) ) |
How does the integration work between Orion and Alert Central? What does decide if an alert should be routed to Alert Central? I know that you setup an Orion Source in Alert Central using an account that has access in Orion. We also have routing rules in Alert Central that determines which support group the alert should be assigned to using custom properties that each node has in Orion. However I haven't found any detailed information that describes the connection between them.