Jumping in here and taking a small step back:
Both of the programs you specified (SecureCRT and Calc) are basically programs that run in a window. If you think about it, when you aren't logged into the Polling engine, there's no user to SEE that program run. It may be running, but no way to view or interact with it.
To test that your "execute program" is working *at all*, create a directory:
C:\sw_actions
In the directory, create the file "test1.bat"
Open that file in notepad (or the text editor of your choice) and add the following lines:
@echo off
echo BEGIN test message >> test1.out
echo %date% %time% >> test1.out
echo END test message >> test1.out
In your test alert, get rid of calc and SecureCRT (for the moment) and add an "Execute external program" action that reads:
C:\sw_actions\test1.bat
Now trigger your alert. Once you trigger it, check the C:\sw_actions directory to see if there's a file "test1.out"
If you have that (and I'm pretty sure you will) then you have confirmed external programs will work IN GENERAL.
Let me know your results and we'll keep working from there.
Clik here to view.
